How Long will My Order take to Arrive?
Kukri Shop: most Kukri items will take 5-6 weeks to arrive. Shipping fees are calculated by Kukri at the time of your order and Kukri will provide you with updates directly.
Entripy Shop: Entripy will take between 3-5 business days to arrive via UPS to GTA addresses, possibly longer elsewhere in Canada. Shipping fees will be calculated by Entripy at the time of your order and Entripy will provide you with updates directly.
Club Shop: All merchandise items purchased via the Club Shop (unless otherwise explicitly stated) will need to be picked up at the clubhouse.
Club Shop event payments, program payments and other non-merchandise purchases: you will not be shipped "tickets", the receipts you receive act as proof of payment and the club will have a list of all payees.
I've Got a Problem with My Order
Kukri Shop and Entripy Shop: Please check the details on your receipt or order confirmation to follow up directly with either Kukri or Entripy on your order - the club can't help you with information, order changes or cancellations as these shops are entirely operated on our behalf by Kukri and Entripy.
Club Shop: if you have an issue with an order placed on the Club Shop, please email firstname.lastname@example.org
I Need to Return/Exchange an Item
Kukri Shop and Entripy Shop: please refer to Kukri's and Entripy return policies. The club can't help you with returns or exchanges as these shops are entirely operated on our behalf by Kukri and Entripy.
Club Shop: merchandise/clothing may be returned or exchanged within 10 days of purchase to the club if the item was defective. Contact email@example.com to arrange a return/exchange.
I Have a Billing Problem
Kukri Shop and Entripy Shop: Please check the details on your receipt or order confirmation to follow up directly with either Kukri or Entripy on your order. The club has no direct access to your order, your billing information or your payment information and will be unable to help you.
Club Shop: Contact firstname.lastname@example.org for any billing/invoicing issues.
Please contact email@example.com for general issues related to any of these stores but after you have reached out to Kukri or Entripy, in the case where you have purchased via the Kukri Shop or the Entripy Shop.