Shop FAQs
How Long will My Order take to Arrive?
Entripy Shop: Entripy will take between 3-5 business days to arrive via UPS to GTA addresses, possibly longer elsewhere in Canada. Shipping fees will be calculated by Entripy at the time of your order and Entripy will provide you with updates directly.
Club Shop: All merchandise items purchased via the Club Shop (unless otherwise explicitly stated) will need to be picked up at the clubhouse.
Club Shop event payments, program payments and other non-merchandise purchases: you will not be shipped "tickets", the receipts you receive act as proof of payment and the club will have a list of all payees.
I've Got a Problem with My Order
Entripy Shop: Please check the details on your receipt or order confirmation to follow up directly with Entripy on your order - the club can't help you with information, order changes or cancellations as these shops are entirely operated on our behalf by Entripy.
Club Shop: if you have an issue with an order placed on the Club Shop, please email treasurer@crusadersrugby.ca
I Need to Return/Exchange an Item
Entripy Shop: please refer to Entripy return policies. The club can't help you with returns or exchanges as these shops are entirely operated on our behalf by Entripy.
Club Shop: merchandise/clothing may be returned or exchanged within 10 days of purchase to the club if the item was defective. Contact treasurer@crusadersrugby.ca to arrange a return/exchange.
I Have a Billing Problem
Entripy Shop: Please check the details on your receipt or order confirmation to follow up directly with Entripy on your order. The club has no direct access to your order, your billing information or your payment information and will be unable to help you.
Club Shop: Contact treasurer@crusadersrugby.ca for any billing/invoicing issues.
Other Issues
Please contact treasurer@crusadersrugby.ca for general issues related to any of these stores but after you have reached out to Entripy, in the case where you have purchased via the Entripy Shop.